Open Access News

News from the open access movement


Sunday, December 12, 2004

Making access seamless

Jenny McDonald and Adrienne Kebbell, Access in an increasingly digital world, The Electronic Library, 22, 6 (2004) pp. 498-508. Only this abstract is free online, at least so far: 'This paper discusses the importance of providing coherent and "seamless" access to information resources in an increasingly digital environment, in ways that meet customer needs and expectations. It looks at how customer access needs can be identified, at the tools and skills needed to deliver such access, and at the importance of measuring the success of that delivery. A response by the National Library of New Zealand to improving access, by providing a single point of access to local and remote resources, is set in an international context.'