Open Access News

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Saturday, April 15, 2006

Can Elsevier satisfy both its investors and its customers?

Amanda Andrews, Why Elsevier's strategy is improving with age, Times Online, April 14, 2006 --temporarily offline. (Thanks to William Walsh for both the alert and the excerpt.) Excerpt:
Erik Engstrom's job [as Elsevier CEO] is to soften Reed Elsevier's image problem. The electronic publishing giant is successful enough as a business, but it runs into controversy amid accusations that it operates a stranglehold on the scientific community. The fresh-faced Swede, who speaks with an American accent, runs the Elsevier division, the world's largest scientific and medical publisher, and his message is that once you stop worrying about prices, his business can help to change the world for the better. Engstrom joined Elsevier, home to the 183-year-old medical journal The Lancet, two years ago, at a crisis point. Libraries, the main customers, were complaining that the company planned to jack up subscriptions above the rate of inflation at a time when their budgets were squeezed. Political hostility and a House of Commons inquiry led to Ian Gibson, chairman of the science and technology committee, accusing publishers such as Reed of "ripping off the academic community". Two years on, the critics are muted. Engstrom has managed to take some of the heat out of the issue--and starts by offering sympathy: "We understand that libraries face significant budget challenges as research output has been rising faster than library budgets. In response to this, we have redoubled our efforts to work with libraries to develop flexible purchasing options." That kind of vague, well-intentioned talk won't, in isolation, convince anybody, but the company has realised that there is plenty of growth to be achieved by means other than price rises. And here, old age is critical. Elsevier's health sciences division, which accounts for 45 per cent, grew by 6 per cent last year, while the science arm--the balance of the business--improved by plus 5. "We are fundamentally in a growth market. The ageing population in the Western world is driving an increase in spend on tools to help professionals."...Engstrom's strategy appears to make sense and, once you get past the pricing argument, Elsevier is producing a valuable service to the world. It is, after all, questionable whether it is the group's job to worry about pricing when its main responsibility is to its investors.