ITS Student Support Services

ITS provides basic support to students through the Help Desk (located on the first floor of Lilly Library). Phone support is available from 8am - 10pm (except during lunch, 12pm -1pm) Monday through Friday and 1pm - 5pm on Saturday and Sunday at ext. 2000. Problems can be submitted 24 hours a day via e-mail (helpdesk@earlham.edu), a web form, or phone (voice mail for after hours calls).

On student-owned computers, we offer a limited amount of support. The following is a list of things we DO support:

• Impulse issues
• Network connectivity (wireless or Ethernet)
• Anti-virus program, i.e. Sophos, AVG
• Anti-spyware programs, i.e. Adaware, Spybot
• Virus/spyware removal
• Syncing of Mobile Devices (iPods, iPads, Droids, etc.) with Zimbra
• Basic troubleshooting of software, i.e. Word, Excel
• Basic troubleshooting of hardware
• Removal or disabling of P2P file sharing software

The following is a list of things we do NOT support:

• E-mail clients other than Zimbra
• Reinstalling of the OS

ITS is not in a position to provide extensive support or repair services for personally owned systems.

Local Computer Services

There are several computer/electronic stores in Richmond that provide a variety of computer products and services. ITS does not endorse any of these vendors; the list is provided for your convenience.

• Office Max
  • Location: 3801 National Road East, Richmond Square Mall
  • Phone: 966-0449
• Radio Shack
  • Location: 3801 National Road East, Richmond Square Mall
  • Phone: 966-4484
• Summit Computer Systems
  • Location: 1427 Chester Boulevard
  • Phone: 939.2120
• System Solutions
  • Location: 830 E. Main Street
  • Phone: 962-2420
  A Plus Computers
  • Location: 1025 North E. Street
  • Phone: 939-9936
  USA Computers
  • Location: 927 South 9th Street
  • Phone: 966-5550