Earlham College Information Technology Services (ITS)
Earlham College

ITS Student Support Services

ITS provides basic support to students through the Help Desk (located on the first floor of Lilly Library). Phone support is available from 8am - 10pm (except during lunch, 12pm -1pm) Monday through Friday and 1pm - 5pm on Saturday and Sunday at ext. 2000. Problems can be submitted 24 hours a day via e-mail (helpdesk@earlham.edu), a web form, or phone (voice mail for after hours calls).

On student-owned computers, we offer a limited amount of support. The following is a list of things we DO support:

  • Impulse issues
  • Network connectivity (wireless or Ethernet)
  • Anti-virus program, i.e. Sophos, AVG
  • Anti-spyware programs, i.e. Adaware, Spybot
  • Virus/spyware removal
  • Syncing of Mobile Devices (iPods, iPads, Droids, etc.) with Zimbra
  • Basic troubleshooting of software, i.e. Word, Excel
  • Basic troubleshooting of hardware
  • Removal or disabling of P2P file sharing software

The following is a list of things we do NOT support:

  • E-mail clients other than Zimbra
  • Reinstalling of the OS

ITS is not in a position to provide extensive support or repair services for personally owned systems.

Local Computer Services

There are several computer/electronic stores in Richmond that provide a variety of computer products and services. ITS does not endorse any of these vendors; the list is provided for your convenience.

  • Office Max
    • Location: 3801 National Road East, Richmond Square Mall
    • Phone: 966-0449
  • Radio Shack
    • Location: 3801 National Road East, Richmond Square Mall
    • Phone: 966-4484
  • Summit Computer Systems
    • Location: 1427 Chester Boulevard
    • Phone: 939.2120
  • System Solutions
    • Location: 830 E. Main Street
    • Phone: 962-2420
    A Plus Computers
    • Location: 1025 North E. Street
    • Phone: 939-9936
    USA Computers
    • Location: 927 South 9th Street
    • Phone: 966-5550
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Earlham College 801 National Road West Richmond, Indiana 47374-4095
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This page last updated: August 20 2012